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You may return items within 30 days of receiving the goods, providing these items are unused and in their original packaging. Please note that returned items that are either used or not in their original packaging may not be accepted or else incur a 20% restocking fee.
To start a return, you can contact us at sales@leddirectgroup.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will refund your original payment method if paid by credit card or issue a credit on your account for the amount you paid for the items if paid for by check. Shipping charges are non-refundable.
You can always contact us for any return question at sales@leddirectgroup.com
Although we package every order carefully to prevent damage in transit, occasionally an item will arrive damaged or defective. Often there is no need to return damaged or defective items. We may request a picture of the damaged item. Please email sales@leddirectgroup.com so we can correct this problem immediately at our expense
Certain types of items cannot be returned, like special sale items, and special order products. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.